Skip to main content

Halton Adult Learning

DL - Level 2 Certificate in Principles of Customer Service  


Visual of the course

Course Summary

Code: WIZ0000995 

Starting: Flexible  

Location: Online  

Duration:  sessions over  week(s)


Cost: FREE  

By continuing you confirm that you are over 18 and have agreed to the the terms and conditions

Information Sheet

Course Information



This course provides you with the key skills and behaviours necessary to provide outstanding customer service. You will learn how to make each customer feel important and develop the confidence to successfully handle a range of different situations. You will learn about effective delivery of services, legal and ethical requirements, different types of customers and the value of customer loyalty. You will develop your existing skills and gain knowledge of key areas for efficient customer service, communicating and handling customer information. This course is suitable for anyone who is hoping for career progression or employment opportunities in the customer service industry.



Time and duration

Start Date:
Start Time:
Day: Flexible Flexible
First Lesson Duration:
Total Weeks: