Description
This course provides you with the key skills and behaviours necessary to provide outstanding customer service. You will learn how to make each customer feel important and develop the confidence to successfully handle a range of different situations. You will learn about effective delivery of services, legal and ethical requirements, different types of customers and the value of customer loyalty. You will develop your existing skills and gain knowledge of key areas for efficient customer service, communicating and handling customer information. This course is suitable for anyone who is hoping for career progression or employment opportunities in the customer service industry.